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In an increasingly digitised world where self-service has become an ever more popular and in-demand customer request, the more traditional engagement methods seen within the insurance sector have been shown to be flawed. With Open Banking leading the trend of increasingly open access to all types of data, how insurers interact with their customers and their platforms can unlock substantial potential.
No one expected the strong consumer adoption of new digital channels including e-mail or Chatbots. This mode of operations has brought banks to restructure entire customer facing processes.
Financial institutions are under pressure from the digitalized competition and customers that are demanding more and more services and forms of communication in real-time via different channels.
In this blog we talk about how financial institutions can navigate between automatisation and trust.
In this blog we talk about how artificial intelligence helps close the gap between traditional banking and fintech companies.